FAQs
Q. Why Upon reaching 100% cable stays green, and the battery indicator shows that it still charges?
A. The Smartchip that allows the disconnection to happen is well connected to your iPhone battery, if it shows 100% on your battery status, does not mean the battery is full so the chip works on giving the battery a full charge to last until the battery can stand, in most cases our phone batteries are old and do not work as stable as they were when we first bought the phone. The smart chip works on achieving a full battery to last longer during each use.
Q. The cable is not working very well with my power adapter what should I do?
A. We advise you to change your power adapter as sometimes new cables work differently with your old power adapter, We prefer you to use A2.4 or higher for a speedy and more lasting charge.
Q. Can we sync via iTunes by this cable?
A. Yes! McDodo cables focus on not only charging with adapters but also a connection made with computers by USB.
Q. Do these cables need any installations?
A. No, Use our cables just as you would use any other cable to charge your phone, except our cables will do the auto power off for you once you reach the full battery.
Q. Our phones can do this without using a specific cable?
A. No, Apple’s normal cables do not contain a smart chip and that is why doing the power disconnection is not possible, normal cables send power to your battery at all times when it’s plugged in on the charge, even when your phone is 100% charged.
Q. How do I know my cable is working 100%?
A. It simply stops charging when the battery is full, if you unplug it and plug it in again it will start charging again until the battery is full. Check your phone battery if it has the charging status on the battery icon and check the green LED light of the cable if it stopped breathing.
Q. By using this cable, will I get a longer battery life with my iPhone?
A. McDodo cables contain two smart chips, one is the fast charging and the second is the auto disconnect chip, since leaving your phone on charge for a long period can make your phones heat up or in most cases damage the battery, but with our cable when your phone battery reaches 100% it will automatically disconnect it from the adapter. See the page How It Works!
Q. Returns Accepted?
A. Yes! we believe that all our customers have the right to return a product if they are not happy with their purchase, we will refund the price of the unit to the buyer as soon as we get the item back.
Q. What If I’m not happy with the purchase?
A. We accept returns within 3 days, you should inform us as soon as you want to return the product, we will refund the unit price as soon as we get the item back.
Q. Do I have to pay for the return costs?
A. If you received the wrong product or a different colour item, we pay for the return costs.